Support
There are several ways for you to find answers to your questions about IGSS and you can request technical support while using IGSS. To expedite you quickly, please follow the guidelines presented below.
Before you contact us
A number of support services are available when you need detailed technical information about IGSS.
Forums
Find existing answers to your questions, ask a question or start a new topic.
Help and Manuals
IGSS from A to Z. Use this section to read and search in the IGSS documentation.
Frequently Asked Questions
View replies to some of the frequent questions about IGSS.
Training Videos
View our videos to get familiar with the many powerful functionalities in IGSS.
When you contact us
When you contact us, we need the following information from you:
- Your product serial number (choose About in the Help menu in IGSS)
- The IGSS version number and the type of computer hardware you are using
- The PC operating system and the exact wording of error messages
- What you were doing when the problem occurred and how you tried to solve the problem
Phone, fax and e-mail support
You can reach Technical Support as follows:
E-mail: support@igss.com
Phone: +45 45 900 700
Fax: +45 45 900 701
Our Technical Support representatives are available from 9:00 to 16:00 Monday through Thursday and 9:00 to 15:00 on Fridays (Central European Time).
E-mails usually receive a response within one business day, although occasionally extraordinary conditions may necessitate a longer response time.