Support and Update Agreement

Several Advantages for System Integrators and End Users

When the end user buys an IGSS license, a free 1-year Support & Update Agreement (SUA) is included, provided that the end user signs no later than one month from the date of the agreement. When the first year has expired, the end user will pay 15% per year of the current list price of the license.

The end user and the system integrator obtain a number of advantages by signing this agreement.

Advantages

  • The end user pays 15% per year instead of paying 25% for each version update.
  • No extra costs for technical support from 7T. The end user receives support via the system integrator.
  • New software versions are sent automatically to the end user by the system integrator.
  • Always up-to-date with the newest IGSS features and enhancements.
  • End users with the SUA will get priority support from the system integrators and 7T.
  • IGSS Technical Support can connect directly to the end user installation using Remote Access Software. This is very practical for handling complex technical issues.
  • Opportunity for periodical service check of end user installation.

Three good arguments for updating to a new version, when upgrading your license

If an end user wants to upgrade his license, there are three good arguments for updating to the newest IGSS version at the same time. An upgrade means an extension of the current license with more operator stations / objects / drivers.

  • The end user will save money by updating simultaneously with the upgrade (see calculation below)
  • The end user will get a free Support & Update Agreement for the first year
  • The end user will always run a supported IGSS version. Support is given on the current version plus two versions backwards.

Calculation example

To illustrate what the user saves, the following theoretical example can be used. The end user wants to upgrade his IGSS V6 license from 200 to 300 objects. The end user now has two alternatives:

Alternative 1
License is updated from V6 > V8 2,000 EUR
License is upgraded from 200 > 300 obj.   500 EUR
Total        2,500 EUR


Alternative 2
License is upgraded from 200 > 300 obj.   500 EUR
License is later updated from V6 > V8 2,500 EUR
Total        3,000 EUR